Terms and Conditions of Use

Last updated: 15/10/2026

Welcome to KoraWise. By creating an account and using the app, you accept these terms. Please read them carefully.

1. What KoraWise is

KoraWise is a parenting education and support app that offers the Better Parents, Better Kids programme (lessons, practical challenges and a tracking journal) and a conversational assistant called Kora. It is available as a mobile app and as a web app. The service is provided by Improving Psicopedagogia Sociedad Civil Profesional (Tax ID J66829102).

2. Who can use the service

To create an account and use KoraWise you must be of legal age (18 or over). The app is intended for parents and guardians, not for minors. You are responsible for keeping your login details confidential and for all activity carried out from your account.

3. Nature of the content

The content of KoraWise and the responses of the Kora assistant are educational and for guidance only. They do not constitute medical, psychological, therapeutic or any other kind of professional advice. If you have concerns about your child's health, development or wellbeing, always consult a qualified professional. KoraWise never replaces the judgement of a paediatrician, psychologist, teacher or other specialist.

4. The Kora assistant

Kora is an assistant based on artificial intelligence. Although we work hard to make its responses useful and accurate, it may make mistakes, provide incomplete information or occasionally use imprecise wording. Use your own judgement and do not make important decisions based solely on its responses.

To support you better, Kora may remember relevant information from your previous conversations (for example, the topics you discussed or the actions you agreed on) and later ask you how they went. You can view and delete this information in the app, under "Topic memory" and in your conversation history.

Conversations with Kora have a reasonable length to ensure the quality of the service. When a conversation becomes long, Kora may suggest continuing in a new conversation, which will keep the context of what you have discussed.

5. Acceptable use

You agree not to use KoraWise for unlawful purposes, not to attempt to access other users' accounts, not to interfere with the operation of the service, not to use it in an automated or abusive way, and not to submit offensive content or content that infringes the rights of others. Plans, credits and access codes are personal and may not be transferred or resold.

6. Intellectual property

All KoraWise content (texts, lessons, audio, designs, brand and software) is the property of Improving Psicopedagogia SCP or its licensors and is protected by intellectual property law. You are granted a personal, limited and non-transferable licence to use the app; you may not reproduce or distribute its content without permission.

7. Plans, credits and payments

7.1 Plans. KoraWise offers a free plan (Free), with access to part of the programme and a limited number of conversation credits, and paid monthly subscription plans (Basic and Plus), with full access to the programme and a monthly allowance of credits. The features and current prices of each plan are published at korawise.app/preus. Prices include VAT.

7.2 Credits. Free conversations with Kora use credits according to the number of turns; guided lessons do not use credits. The current equivalence is published at korawise.app/preus. Credits are deducted at the time of each interaction, so deleting a conversation does not refund the credits used in it. Credits included in your subscription renew with each monthly cycle, and unused credits do not carry over to the next cycle. You can also buy additional credit packs, as a one-off payment, which do not expire while your account remains active.

7.3 Renewal, plan changes and cancellation. Your subscription renews automatically every month until you cancel it. You can move from the Basic plan to Plus at any time: the change is immediate, you pay the proportional part of the difference until the next renewal, and you receive the additional credits in the same proportion. If you move from Plus to Basic, the change applies at the next renewal, and until then you keep your plan. If you subscribed on the web, you can cancel from the "My plan" section; if you subscribed from the Android app, you cancel it on Google Play, where "My plan" will take you. In both cases, cancellation takes effect at the end of the period already paid for, until which you will keep access. If a payment fails, we may keep your access for a short grace period while the payment is retried.

7.4 Price guarantee. If you subscribe on the web, the price you subscribe at is kept for 12 months from your sign-up date. After that period the current rate will apply, and we will notify you by email at least 30 days in advance so that you can decide whether to continue. Subscriptions taken out through Google Play follow Google Play's prices and price-change notices.

7.5 Payments. Payments made through the web are processed by Stripe Payments Europe, Ltd., which processes payment data as an independent controller. Purchases from the Android app are made with Google Play's billing system and are also governed by its terms. KoraWise never receives or stores your card details. Purchases made through Google Play are linked to the KoraWise account you made them with and cannot be transferred to another account.

7.6 Right of withdrawal and refunds. As a consumer, you have 14 calendar days from the date of purchase to withdraw. If during this period you have started using the service with your express consent, the proportional part of the service already provided may be deducted; in the case of digital content supplied with your express consent and your acknowledgement that you lose this right, withdrawal may be excluded in accordance with Article 103(m) of the Spanish Consolidated Text of the General Law for the Protection of Consumers and Users. Outside these cases, we will consider refund requests on a case-by-case basis. You can contact us through the contact channels in the app. Refund requests for purchases made through Google Play can be made on Google Play, in accordance with its policies, or by contacting us. If a purchase is refunded, any credits remaining from that purchase are withdrawn.

7.7 Access codes and promotions. We may offer codes that give temporary access to a plan (for example, in campaigns or agreements with schools). When the code period ends, the account moves to the Free plan unless you take out a subscription. Your data, journal and conversations are kept. A code that gives access to a plan cannot be activated if you already have an active paid subscription. If you subscribe while you have an active code, the code stops applying at that moment and any remaining days are not recovered.

7.8 Invoices and receipts. If you subscribe on the web, you will receive a receipt by email for each payment, and you can view your invoices from the "My plan" section. For purchases made through Google Play, Google sends you the receipt, and you can view them in your Google Play account.

8. Limitation of liability

KoraWise is provided "as is". To the extent permitted by law, we are not liable for damages arising from the use of the service or for decisions made based on its content. This does not limit any rights you have as a consumer under the law.

9. Changes and termination

We may update these terms or modify the service. If the changes are significant, we will notify you in advance. You can stop using the service and delete your account at any time. If you have an active subscription, cancel it before deleting your account to avoid further charges (from "My plan" or, if you subscribed from the Android app, on Google Play). We may suspend or close accounts that breach these terms.

10. Governing law

These terms are governed by Spanish law. Any dispute shall be submitted to the courts that are competent under applicable consumer protection legislation.